Shipping & Returns
We accept Visa, MasterCard, American Express, Discover, check, or prepay. You can also apply for Net 30 terms. Net 30 days from date of invoice for accounts with established credit. Invoice balances not settled within 45 days of the original invoice date are subject to interest in the amount of 1 ½% per month with a maximum of 18% per annum. Credit application can be viewed and downloaded by clicking here. Extended terms may be granted, at Beachcombers sole discretion, on a case-by-case basis to current and active accounts.
Minimum order requirements: Opening order for new accounts $300.00 All re-orders $100.00
All prices are F.O.B. Newport News, Virginia. We will ship the least expensive method if preference is not specified upon order.
FED EX - UPS - USPS - TRUCK LINE
Backorders: Backorders are freight capped at 10% of the total backorder value. Backorders with a value of less than $25 will be cancelled.
Returns: We want our customers to be happy with our products. Any claims for returns need to be made within 14 days of receipt of goods by contacting customer care at 1-800-237-7080. Our policy is to credit your account if any product you receive is damaged, unless damage was incurred in transit or after your receipt. Please be sure to keep all product and original packaging to assure timely resolution of claims.
Cancellations: Any cancellations of orders must reach our office 2 weeks prior to ship date. Refused orders and returns will incur a 20% restocking fee and freight cost.
Damages or Over Shipment of Product: When Customer Care approves the return, a Return Merchandise Authorization (“RMA”) number, and a prepaid shipping label will be delivered to the purchaser. The RMA should be printed and included inside the box with the shipping label affixed to the outside of the box. A credit to the customer account will be issued upon receipt of the returned product only if Customer Care approved the return prior to it being shipped back to Beachcombers Coastal Life, and only if the return is shipped using the Beachcombers Coastal Life issued prepaid shipping label. Product must be in original packaging, unused, in new/original condition without retailer price tags for returns to be accepted.
If you believe you have damages, please fill out our Damage Report
** Name drop or custom design product orders are non-returnable and non-cancellable **
After, downloading and completing your application, please email to email@example.com or fax to 239-731-1100