Frequently Asked Questions

 

General

Who can buy from Beachcombers Coastal Life?

  • Reputable businesses with valid Tax IDs. 

What payments methods are accepted?

  • We accept Visa, Master Card, American Express, or Discover. We also offer Net 30. Net 30 days from date of invoice for accounts with established credit. Invoice balances not settled within 45 days of the original invoice date are subject to interest in the amount of 1 ½% per month with a maximum of 18% annually. Credit applications can be viewed and downloaded by clicking here.After, downloading and completing your application, please email to ar@bccoastallife.com or fax to 239-731-1100

Do you charge sales tax?

  • No.

Can you mail me a catalog?

  • You can order a catalog here. If you are a signed in account, you can also download a catalog here.

What are your normal business hours?

  • Our business hours are 8:30 a.m. - 5:00 p.m. ET, Monday – Friday

Where are your permanent showrooms located?

  • We have permanent showrooms in Atlanta, Georgia, Las Vegas, Nevada, and Dallas, Texas. For more information on our showrooms and our upcoming tradeshows, please click here.

Why was my account rejected?

  • Often an account will be rejected for one or more of the following reasons:
    • No resale certificate provided
    • Cannot verify name with company
    • No FEIN number
      • **If you feel that your account was wrongly rejected, that's no problem. Please contact Customer Care and we can help you find a solution. 

Orders

How do I follow up on an order?

  • A confirmation email will be sent to you once your order has been placed.  24 hours after your order is placed you will be able to view it on the Beachcombers Retailer Dashboard.  To access you must be logged into the site. Hover over "My Account" in the upper right-hand corner and select "My Dashboard."  Here you will be able to see all your recent orders. If you need further assistance, please use the contact information provided on the Customer Care tab to follow up on your order.

How do I place an order?

  • Once you are a registered customer, placing an order can be done by:
    •  browsing the website and adding to your cart
    • Using quick order, which can be found at the top of your screen
    • Adding products to your PDF portfolio, then adding to your cart
    • Asking your sales rep to place the order for you

Can I change or cancel my order?

  • To change or cancel an order, contact your sales representative or a customer service representative as soon as possible. Any cancellations of orders must reach our office 2 weeks prior to ship date. Refused orders and returns will incur a 20% restocking fee and freight cost.

Why do I have backorders? 

  • Occasionally we will not have the product you ordered on hand. When this happens, we will you send you your products as soon as it’s available.

What are the minimum order amounts?

  • Opening orders for new accounts are $300. All re-orders are $100.00.

Products

Do you sell real shells?

  • Depending on the product, we do sell real and artificial shells. Within the product description of each product, it will verify whether the shell is real or not.

How do I find the products I’m looking for?

  • You can browse our easy to use website, or you can use the search function that can be found on the top right corner of your screen.

I have seen this product in a show? Why is it not on the website?

  • If you saw one of our great products at a show and it is not on the website, this could be because the product is brand new and will be on the website shortly, or it is because the product is being discontinued and has yet to be removed from the show. Please contact your sales rep for further inquiry.

Returns

How do I return an unsatisfactory product?

  • We want our customers to be happy with our products. Any claims for returns need to be made within 14 days of receipt of goods by contacting customer care at 1-800-237-7080. Our policy is to credit your account if any product you receive is damaged, unless it is after your receipt. Please be sure to keep all product and original packaging to assure timely resolution of claims.

** Name drop or custom design product orders are non-returnable and non-cancellable **

What if I received a damaged product?

  • If Customer Care approves the return, a Return Merchandise Authorization (“RMA”) number, and a prepaid shipping label will be delivered to the purchaser. The RMA should be printed and included inside the box with the shipping label affixed to the outside of the box. A credit to the customer account will be issued upon receipt of the returned product only if Customer Care approved the return prior to it being shipped back to Beachcombers Coastal Life, and only if the return is shipped using the Beachcombers Coastal Life issued prepaid shipping label. Product must be in original packaging, unused, in new/original condition without retailer price tags for returns to be accepted.
  • If you believe the products you received are damaged, please fill out a Damages Report

** Name drop or custom design product orders are non-returnable and non-cancellable **

When will I see the refund on my account? Or how long does it take for a credit to be processed to my account?

  • Generally, credits will be processed within 5-7 business days.

Shipping

If I place my order today, when will it ship?

  • Your order will ship within 7 business days unless you select a specific ship date.

Do you ship orders to international addresses?

  • Yes, however we do not directly handle shipping. For example, if you would like your product in Japan, we will ship to New York and forward the shipping. Please contact your sales rep for more information.

Do you offer shipping to P.O. boxes?

  • No, you must have a physical address to ship.

What is estimated shipping cost?

  • All shipping is capped at 10%. If your shipping cost is more than 10% of your order, you only pay for the 10%. For example, if you place a $100 order and it ships all at once, you will pay $110. If your order is broken up into 2 $50 shipments, you will be billed $55 each as you will be charged only when the order has shipped. If your freight is under 10%, we will only charge you for what the actual freight is, not the full 10%.

Do you offer free shipping?

  • No.

Do you offer drop shipping?

  • No.

Where does your product ship from in the US?

  • Our products ship from our warehouse in sunny Fort Myers, Florida.